Gartner: 10 Mistakes Businesses Make Implementing Automation Technology

Organizations in many verticals looking for efficiencies, cost savings or a way to be more robust in the face of major disruption are increasingly turning to software that can automate business processes. Global business IT consultancy Gartner has named the philosophy guiding businesses striving to identify and automate as many processes as possible “hyperautomation.” While it acknowledges the promise of automation technology to achieve these aims, a recent article from the Stamford, Conn.-based firm outlines common mistakes organizations make that can result in wasted effort and inability to scale hyperautomation strategies.

“Leaders,” Nicole Sturgill, vice president and analyst at Gartner, said in the post, “must treat automation as a principle to be embraced, rather than as a project to be done and ought to be aware of common mistakes that can lead to failures.”

Businesses that don’t plan properly and fail to include all stakeholders tend to make mistakes identifying, choosing, testing and implementing intelligent automation software that can negate any benefits the organization might accrue from automation. Gartner identified what it believes are the top 10:

1. Falling in love with a single technology

2. Believing that business can automate without IT

3. Thinking automation is always the solution

4. Not engaging all stakeholders

5. Failing to devote enough time to testing

6. Wasting effort on overly complicated projects

7. Treating automation as simple task replication

8. Failing to monitor in post-production

9. Using the wrong metrics to measure success

10. Ignoring the culture and employee impact


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